Privacy Policy

This Privacy Policy explains how JOAN GIGS, the business name of Joann Vitto ("JOAN GIGS", "I", "we", "us" or "our"), collects, uses, and protects information when you visit this website or use my thumbnail design services. By using my services, you consent to the practices described here.

01Introduction

I respect your privacy and am committed to protecting the personal information you share with me. I only collect what I need to provide and improve my services, communicate with you, and process payments.

02Information I collect

Information you provide

• Contact details such as your name and email address.
• Project materials you send me (video titles, footage, images, branding, references and instructions).
• Communications and correspondence with me.

Information collected automatically

• Basic technical and usage data such as IP address, browser type, device information, and pages visited, collected through standard web technologies.

Payment information

• Payments are processed by third-party providers (such as PayPal and Wise). I do not collect or store full payment card numbers on my own systems.

03How I use information

• To provide, deliver, and improve my design services.
• To communicate with you about orders, revisions, and support.
• To process payments and prevent fraud.
• To send service-related or, where permitted, promotional messages (you can opt out at any time).
• To comply with legal obligations and enforce my terms.

04Payment processing

I use trusted third-party providers such as PayPal and Wise to process payments securely. When you make a payment, your card or account details are submitted directly to the relevant provider and handled under their own privacy and security practices. I receive limited transaction information (such as confirmation of payment and the last digits of a card) needed to manage your order. Please review the privacy policy of the provider you use for details on how they handle your data.

05Cookies & analytics

This website may use cookies and similar technologies to enable essential functionality, remember preferences, and understand how the site is used. You can control cookies through your browser settings. Disabling some cookies may affect how the site works.

06How I share information

I do not sell your personal information. I share it only as needed with:

• Service providers who help me operate (such as payment processing, hosting, and email delivery), under appropriate confidentiality obligations.
• Authorities or other parties when required by law, to protect my rights, or to prevent fraud or harm.
• A successor entity in connection with a merger, acquisition, or sale of assets.

07Data retention

I keep personal information only as long as necessary to provide my services, comply with legal, accounting, or reporting requirements, and resolve disputes. When information is no longer needed, I delete or anonymize it.

08Data security

I use reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and I cannot guarantee absolute security.

09Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal information, and to object to certain uses. Residents of the Philippines (under the Data Privacy Act of 2012, RA 10173), the EU/EEA and UK (under GDPR), and California (under the CCPA/CPRA) may have additional rights. To exercise any right, contact me using the details below. I will respond as required by applicable law.

10Children's privacy

My services are not directed to children under 16, and I do not knowingly collect personal information from them. If you believe a child has provided me with information, please contact me so I can remove it.

11International users

I am based in the Philippines. If you access my services from outside the Philippines, your information may be transferred to and processed in the Philippines, where data protection laws may differ from those in your country.

12Changes to this policy

I may update this Privacy Policy from time to time. The "Last updated" date above shows the latest revision. Continued use of my services after changes take effect means you accept the updated policy.

13Contact